Change of mind

For eligible standard goods bought online, tell us within 14 days of receiving the item if you wish to cancel. You then have a further 14 days to return it. Standard outbound delivery is refunded as required by law; enhanced delivery is not refunded beyond the standard amount.

Personalised and custom-made goods

Clearly personalised or custom-made goods are normally excluded from change-of-mind cancellation. This exception does not remove rights where goods are faulty, damaged, misdescribed or not fit for their stated purpose.

Start a return

• Email info@axiom-ne.co.uk with the order number.
• State whether the item is unwanted, damaged, incorrect or faulty.
• Wait for return instructions before sending.
• Package the item securely and obtain proof of postage.

Refund timing

Eligible refunds are processed within the legal timeframe after the returned goods are received, or after acceptable evidence of return is supplied where applicable.